Cancel & Change Order Policy

Effective as of April 17, 2025

At Spoxdesign, we strive to fulfill your orders quickly and accurately. To ensure smooth processing, please review our policy for cancelling or modifying orders below.

1. Order Modification & Cancellation Window

• Timeframe: You may request changes or cancellations within 4 hours of placing your order.
• After 4 Hours: Once the 4‑hour window has passed, orders may already be in our fulfillment queue and cannot be modified or cancelled.

2. How to Request a Change or Cancellation

1. Contact Us Immediately
   • Visit our Contact Us page: https://spoxdesign.com/contact-us
   • Or email us at: [email protected]
   • You may also call: +1 (201) 423‑5443
2. Provide the Following Details
   • Order Number
   • Name on the Order
   • Requested Change: (e.g., cancel entire order, update size, correct design)
3. Confirmation: We will confirm by email whether your request can be accommodated.

3. Address Accuracy & Returned Orders

• Verify Your Address: Please double‑check that your shipping address is complete and accurate before submitting your order.
• Responsibility: Spoxdesign is not responsible for packages delivered to incorrect or incomplete addresses provided at checkout.
• Returned Orders: If an order is returned to us due to an incorrect address, you may be responsible for any additional shipping charges to re‑ship the order.

4. Need Further Assistance?

If you have questions or need help with your order, our customer service team is here for you:

• Email: [email protected]
• Phone: +1 (201) 423‑5443
• Support Hours: 9:00 AM – 6:30 PM EST, Monday – Friday

Thank you for shopping with Spoxdesign! Your satisfaction is our priority.