FAQ

Last updated April 17, 2025

Shopping Information

Q1: How do I find a product?
You can search for specific items using the search bar at the top of any page, or browse by category via the “Shop” menu.

Q2: Can I save products to my wishlist?
Yes! Create or log into your account, then click the Add to Wishlist button on any product page. You can revisit your wishlist anytime to review saved items.

Q3: How do I know if a product is in stock?
On each product page, availability is clearly marked:

• In Stock: The Add to Cart button is active.
• Out of Stock: You’ll see an “Out of Stock” notice and an option to be notified when it’s back in stock.

Q4: Can I purchase products as a guest?
Absolutely. You may check out as a guest without creating an account. However, registering an account lets you save addresses, track orders, and access exclusive offers.

Payment Information

Q5: What payment methods do you accept?
We accept the following:

• Major credit cards (Visa, MasterCard, American Express)
• Debit cards
• PayPal

Q6: Is my payment information secure?
Yes. We employ SSL encryption and industry‑standard safeguards to protect your data.

Q7: Can I use a coupon code?
Yes. Enter your code in the Coupon Code field on the checkout page and click Apply.

Q8: What happens if my payment fails?
You’ll see an error message and can retry or choose another payment method. Please verify your card details and ensure sufficient funds.

Order Returns

Q9: What is your return policy?
We offer a 180‑day return policy on most items. To be eligible, returns must be initiated within 180 days of delivery.

Q10: How do I return an item?

1. Review the return instructions in your order confirmation email.
2. Pack the item in its original condition and include a copy of your invoice.
3. Ship the package to the address provided by our returns team.

Q11: Who pays for the return shipping?
Customers are responsible for return shipping costs, unless the item arrived damaged or defective—in which case we will cover the shipping.

Q12: Can I exchange an item?
Yes. For exchanges (different size or color), please contact our support team for assistance.

Contact Us

If you have any questions not covered here, or need help:

• Email: [email protected]
• Phone: +1 (201) 423‑5443
• Support Hours: 9:00 AM – 6:30 PM EST, Monday – Friday
• Contact Form: https://spoxdesign.com/contact-us

We’re here to help!