Refund Policy

Effective as of April 2025

At Spoxdesign, your satisfaction is our priority. Please review our refund policy below to understand how exchanges, cancellations, returns, and refunds are handled.

1. Order Exchanges

– Review Carefully

• Before completing checkout, please verify all order details (size, design, quantity).
• We cannot exchange items for errors in these selections.
  – Order Cancellation Alternative
• You may cancel your order within 24 hours of placement – see “Order Cancellations” below.
• After cancellation, place a new order with correct details.

2. Order Cancellations

– Timeframe: Must be requested within 24 hours of order placement.
– Cancellation Fee: A 10% fee (of total order value) applies to cover processing costs.
– How to Cancel:

1. Email us at [email protected] with your Order Number and Name on Order.
2. We’ll confirm cancellation and fee details within 1 business day.

3. Returns & Refunds Eligibility

– Window: Returns accepted within 180 days of delivery.
– Eligible for Return/Refund:

• Items that arrive damaged or broken.
• Products different in design, size, or material from your order.
• Receipt of incorrect items.
• Significant deviations from the product description.
  – Ineligible Items:
• Worn, washed, or altered items.
• Defects not attributable to our oversight.
• Items without original tags.
• Minor, fixable thread issues.
  – Condition: All returned items must be in their original condition and packaging.

4. Refund Claim Requirements

When you submit a refund claim, please include:

1. Proof of Purchase: Order confirmation or receipt.
2. Shipping Documentation: Shipping label or receipt.
3. Evidence of Issue: Photos showing damage, defect, or error.
4. Communication Records: Any relevant email or chat screenshots.

5. Return & Refund Process

1. Contact Support:
   • Email [email protected] via our Contact Us page with all required documentation.
2. Approval & Instructions:
   • We aim to respond within 2–3 business days with approval and your return address.
3. Ship Your Return:
   • After approval, package your items (including proof of purchase) and ship to our warehouse.
   • Customers are responsible for return shipping costs.
   • Provide us with the carrier’s tracking number.
4. Confirmation:
   • Once we receive and inspect your package, we’ll notify you of refund approval or denial via email.

6. Refund Processing Time

• Issuance: Refunds are typically processed within 2 business days after we receive and approve your return.
• Coverage: Approved refunds include the full product cost plus original shipping fees.
• Delays: If you haven’t received your refund 10–15 days after approval, please contact your bank or credit card issuer.

7. Important Notes

• This policy is valid for 180 days from your delivery date.
• You bear responsibility for return shipping costs and any loss/damage in transit.
• For ineligible requests or lost returns, customers must address these directly with the carrier.
• Always contact our Support Team before shipping returns to ensure a smooth process.

8. Contact Information

Spoxdesign (Lo Saephan LLC)

• Email: [email protected]
• Phone: +1 (201) 423‑5443
• Support Hours: 9:00 AM – 6:30 PM EST, Monday – Friday
• Address: 907 Windsor Ct, Sterling, VA 20164, USA

If you have any questions or require assistance, please don’t hesitate to reach out through our Contact Us page or email above. We’re here to help!