Returns Policy

Effective as of April 2025

At Spoxdesign, we understand that sometimes returns are necessary, and we’re committed to making the process as straightforward as possible for you.

How to Initiate a Return

If you need to return a product, please contact our support team through our Contact Us page within 180 days of receiving your order. To help us resolve your return quickly, please include the following details in your message:

• Name on the Order
• Order Number
• Detailed Description of the Issue
• Photos Illustrating the Problem
• Preference for a Replacement or Refund

Please note: We are not responsible for any errors on the customer’s part. This includes spelling or grammatical errors, issues with the original images, or any ordering mistakes. We kindly ask you to review your order carefully before completing your purchase.

Return Policy Guidelines

• Eligibility: We accept returns on non-sale items within 180 days of receipt.
• Condition of Items: Returned or exchanged items must be in their original condition – unwashed, unworn, with all tags attached, and accompanied by a sales receipt.
• Return Cost: Return cost: 0.00$
  (Free returns are offered for items that arrive damaged or defective.)

Returns Procedure

Once your return request is approved, please follow these steps:

1. Contact Support: Email us at [email protected] or reach out via our Contact Us page to receive your approved return address.
2. Prepare Your Return Package: Include a printout of your purchase confirmation email along with all items being returned.
3. Ship the Package: Use your local post office or a courier service to send the package to our warehouse. Please provide us with the tracking number once you’ve shipped the package.
4. Confirmation & Refund: Upon receiving your returned items, we will send you an email confirmation. You will be notified via email regarding the approval or denial of your refund request.

Need Assistance?

Your satisfaction is our top priority. If you have any questions or require further assistance, please feel free to contact our support team:

• Email: [email protected]
• Phone: +1 (201) 423-5443
• Support Hours: 9:00 AM – 6:30 PM EST (Monday – Friday)

Thank you for choosing Spoxdesign. We’re here to help you every step of the way.